Refund policy

This Policy applies to all purchases made via CarryHome’s website

APPLICABILITY

At CarryHome, we value our customers and strive to ensure a seamless shopping experience. However, due to the nature of e-commerce and reliance on third-party courier services, errors or damages may occasionally occur. To help us address and resolve issues efficiently, an unboxing video is mandatory for all complaints or claims. You have to raise it within 24 hrs from the date of delivery.

Here are the detailed guidelines for creating an unboxing video:

Before Receiving the Package

  1. Inspect the Package:
    • Before accepting the package, check for signs of tampering or damage.
    • If the package appears tampered or damaged:
      • Take a photo of the package.
      • Reject the delivery and notify us by WhatsApp (9988406668) or email – support@carryhome.in, by sharing the photo of the package along with your order ID.
      • The request should be received within 48 hrs from the date of delivery.

Steps for Recording the Unboxing Video

  1. Prepare the Environment:
    • Ensure the area is well-lit for clear visibility.
    • Position the camera on a stable surface to capture the entire package in frame.
  2. Start with the Shipping Label:
    • Clearly display the shipping label on camera.
    • Ensure the tracking number, address, and product details are legible.
  3. Show the Package from All Sides:
    • Record all sides of the package to show it is sealed and untampered.
  4. Open the Package on Camera:
    • Record the process of breaking the seal and opening the package.
    • Ensure the video is recorded continuously without cuts.
  5. Inspect and Show the Contents:
    • Lay out all items in the box and show them clearly.
    • Check that the products match your order and are in good condition.
  6. In Case of Issues:
    • For Damaged Products:
      • Show a close-up of the damaged area clearly on camera.
    • For Missing Products:
      • Record all received items to confirm what's missing.
    • For Wrong Products:
      • Show the wrong item along with the shipping label for context.
  7. Stop Recording:
    • If everything is correct, end the video and enjoy your products.

CANCELLATION

Orders can only be cancelled before shipping. Once shipped, cancellation(s) would not be accepted.

Once an order is cancelled, refunds will be initiated to the source of payment, within 5-7 business days. You acknowledge that after initiation of the refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions.

Discount codes and vouchers are intended for one-time use only and shall be treated as used in the event the order is cancelled for any reason.

To cancel your order (only applicable prior to shipping), please contact our Customer Support Team via WhatsApp / Call - 9988406668 or email - support@carryhome.in

RETURNS & REPLACEMENTS

Returns are accepted only if products are purchased from the Website.

Please do not accept an order where the seal of the packaging has been tampered with. If you receive a tampered order, please refuse the order at the time of delivery. Acceptance of a tampered or damaged package will automatically disqualify you from any return claims for physically damaged / defective products, an incorrect product, or missing accessories.

An item may be eligible for replacement or store credit after verification by our Customer Delight Team in the following cases:

  • Wrong product (Only unopened and unused products will be accepted for returns)
  • Damaged Product
  • Quality Issues
  • Missing Products

In case of missing/wrong products in your order, please get in touch with our Customer Delight team within 24 hours of the order delivery. Requests received after 24 hours would not be accepted.

An Item would not be eligible for return and replacement in the following cases: 

  • Product is received in physically damaged condition.
  • Product is opened, used, or altered.
  • Product is returned without original packaging (including label tags, price tags, freebies and other accessories, mono cartons) or if original packaging is damaged.
  • Serial number or barcode on the product and / or product packaging has been tampered with.
  • The return/ replacement request is generated beyond 24 hours from delivery for damaged / missing product.

We will verify the return / replacement request and initiate replacement, refund of amounts or store credit accordingly. Please note that replacements will depend upon stock availability.

Refunds will be credited to the source account within 5-7 business days from the date of initiation of refund. You acknowledge that after initiation of the refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions.

We reserve the right to cancel any order without confirming with the customer at any time.

Any concerns need to be reported to our Customer Delight Team within 48 hours of the order delivery date via Whatsapp - 9988406668 or email - support@carryhome.in. Our team will revert to you with a resolution within 2 working days after reviewing your request.

We do not have an exchange policy in place.

REFUND POLICY

Refunds are applicable in the following cases:

  1. If ordered products are not delivered within 30 days of the order being placed.
  2. If the shipping location is not serviced by our partner courier companies.

All refunds will be credited to the source account within 5-7 business days from the date of initiation of refund. You acknowledge that after initiation of the refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider’s terms and conditions.